FAQ

Call our 24 hour accident assistance hotline on (02) 9699 3897 or 0419 488 494 or 0419 248 635 (24 hours service) for free accident assistance Sydney wide. If your car is drivable, just bring it to our shop at 3-5 Victoria Street, Beaconsfield (Alexandria) for an on the spot estimate. We have all of the relevant claim forms in our office so we can process your claim straight away. Otherwise call us, or submit a free online quote request.

After your accident, call us on (02) 9699 3897 and we’ll organise free pick up of you and your vehicle anywhere in Sydney.  We’ll bring you and your car back to our workshop at 3-5 Victoria Street Beaconsfield, organise a replacement car for you and have your car assessed.  We’ll repair your car and then deliver it back to you and collect your replacement vehicle. It’s as easy as that and all we need is a claim number from your insurer – we do all the rest.

Yes, you have the right to choose your repairer. Under NSW State Government legislation introduced in 2013, it is illegal for your insurance company to dictate where you get your car fixed.  To view the legislation, click on the link below:

No. It is your legal right to choose your own repairer. Only one estimate is required.

Today’s modern factory finishes incorporate multiple layers of highly specialised paints. Inner City Smash use the finest paint system available and constantly upgrades technology and equipment to ensure that each vehicle’s paint matches. We take special pride in our ability to match factory finishes as the final step in the restoration process. You can only expect quality from Inner City Smash, you are also welcome to read some of our testimonials and see what our customers have to say.

If you have all of the details of the third party involved, there is no reason why an excess should apply. You are much better off putting the claim through your own insurance to avoid all of the delays and dramas associated with a third party insurance claim. Let your insurance company do that for you.

Unfortunately no. There are too many variables when it comes to fixing cars and we really must see the vehicle and the full extent of the damage before we can commit ourselves to a price and repair time frame. You do not have to make an appointment for a quotation, just come in to our shop at 3-5 Victoria Street Beaconsfield any time between 7.30am and 5.30pm Mon – Fri, and we will do it for you on the spot.

We are open from Monday to Friday 7.30am and 5.30pm. If you cannot make it within these times, we may be able to come to you, please call us to speak with our repair advisor.

Yes. After we have quoted the damage to your vehicle, we will organise for your insurance company to inspect the vehicle and approve some paperwork so we can get started. At Inner City Smash, we organise everything for you.

We are happy to organise this for you. All you need to do is let our booking staff know and we will have a late model courtesy car ready for you when you drop your car off for repairs.

We keep you informed throughout the repair process, by your choice of telephone, SMS or email. Feel free to call or email your advisor any time during the repair process if you have any questions or concerns.

Yes, all repairs performed by us are guaranteed for the lifetime of the vehicle.

Excess payments are collected by the repairer, on behalf of your insurance company. If the excess applies it will need to be paid prior to or upon collection of your vehicle.

We accept all major credit cards (incl. American Express), EFTPOS, Bank Cheque, Direct Deposit (48 hrs processing time) or cash.